Guarantee

ADHESIVES
STYCCOBOND Adhesives are guaranteed against manufacturing defects. F. Ball and Co. Ltd. certify that when properly set, dry or cured they will secure the floorcoverings and other materials described in our Recommended Adhesives Guide and other technical data published by us, and current at the date of the installation.

CONDITIONS OF GUARANTEE
This guarantee is conditional on each of the following terms having been complied with by you.
(a) The adhesive must be stored as specified on the label.
(b) The installation must be carried out precisely in accordance with the instructions and recommendations published in the current Installation Guide or other current technical data published by us relevant to the floorcovering and other materials.
(c) The floorcovering or other materials must have been subjected only to normal traffic.
(d) Adequate facilities must be provided to us to enable examination of the site and materials. Also sufficient time must be provided to us to fully investigate the complaint and to report on the reason for it arising.

COMPENSATION
In the event of bond failure caused by a manufacturing defect in the STYCCOBOND Adhesive, F. Ball and Co. Ltd. will –
(a) Pay reasonable labour costs incurred for remedial work.
(b) If, in our opinion, the floorcovering or other material, due to bond failure, is not in a satisfactory condition to be re-laid, we will pay the manufacturer’s price for replacement material of similar type or quality.
(c) Supply free of charge, sufficient STYCCOBOND Adhesive to secure the floorcovering or other materials.

FLOOR LEVELLING COMPOUNDS AND MEMBRANES
STOPGAP Floor Levelling Compounds and Membranes are guaranteed against manufacturing defects. F. Ball and Co. Ltd. certify that they are suitable for the conditions, sites and traffic described in our current technical data.
These Compounds and Membranes are guaranteed to create surfaces suitable for the application of STYCCOBOND Adhesives to secure floorcoverings.

CONDITIONS OF GUARANTEE
This guarantee is conditional on each of the following terms having been complied with by you.
(a) The Compounds and Membranes must be stored in accordance with the conditions
specified on the data sheet or label.
(b) The substrate must be in the suitable condition described in our brochure ‘Subfloor Preparation Guide’, or other current technical data published by us.
(c) The Levelling Compound and Membranes must be mixed and laid in accordance with our printed instructions.
(d) Should the Levelling Compound or Membrane not set and dry in the period quoted,not bond to the substrate, or disintegrate, the failure must be reported to us immediately and we must be provided immediate access to examine it in situ before it is uplifted and obtain samples for analysis. Any unused Levelling Compound must also be retained for inspection and sampling by us.
(e) In the case of Isolator Membrane, prior to application of adhesive, you must ensure there are no surface defects or transit damage within the Isolator Membrane that may lead to grin through and affect the appearance of the finished floorcovering. Should surface defects or damage be noticeable, or you are in doubt, do not proceed with installation and contact us immediately. Should you proceed with installation of the membrane in this condition any compensation under a claim under this guarantee to be paid by F. Ball and Co. Ltd. will be limited to the value of the cost of the Isolator
Membrane only.

COMPENSATION
Should it be established that the Levelling Compound or Membrane has a manufacturing defect, subject to (e) above,
F. Ball and Co. Ltd. will –
(a) Pay all reasonable labour costs incurred for removing the defective Compound or
Membrane.
(b) Supply free of charge STOPGAP Compound or Membrane for the replacement.
(c) Pay all reasonable labour costs for relaying.

ARBITRATION
Should you not agree with our decision in relation to any of the guarantees above, the dispute may be submitted to an Independent Arbitrator to act as an arbitrator (not as an expert) to be agreed by you and us (or in default of agreement within 14 days of being proposed as then selected by us) whose decision shall be accepted as conclusive and legally binding on all parties. Responsibility for payment of the costs of the parties shall be as determined by the Arbitrator.