Meet the Team: Peter Westerhof

We speak to Peter Westerhof a year after he took on the role of commercial technical advisor in the Netherlands.

Originally from Groningen, the Netherlands, Peter has been involved in flooring from a young age, when he started his career as an apprentice flooring installer.

He later started his own flooring installation business, as well as opening a showroom in 2018.

In the role that he has held since February last year, Peter provides expert technical advice, training and on-site assistance to flooring contractors, wholesalers and retailers in the Netherlands to enable them to get the most out of F. Ball products. This includes producing case-specific reports to advise on the best course of action for particular flooring installations.

We asked him how he’s found the past year.

“I have really enjoyed it,” he says, “in particular building relationships with customers, carrying out on-site inspections and sharing my experience and know how. Helping customers exceed the expectations of their customers gives me great satisfaction.”

What does a typical day look like?

“Every day is different. A phone call can change your plans because it often means that a customer needs an answer to a question or advice to continue with their work. You can’t keep them waiting.”

What challenges have you encountered?

“Not every query has as straightforward answer, but I haven’t encountered anything yet that we could not resolve. We work as a team and you are never alone.”

Peter has been married for 18 years and has two children.

We ask him what he enjoys doing outside of work.

“I enjoy spending time with family, mountain biking and swimming, as well as coaching a youth football team.”

What about anything that you would like to say to customers, perhaps who don’t know you already?

“Good preparation and products are half of the job. Don’t hesitate to get in touch for more information or assistance in order to achieve a top quality result” he says.